FAQs

Why do I need to provide delivery instructions?

Our delivery team are often out delivering very early in the morning.

Providing delivery instructions helps us ensure your flowers arrive safely without disturbing you. We much prefer to leave your flower box in a designated safe place rather than wake you up.

Please let us know of any gate codes, access instructions, safe places, or anything else that may help our drivers complete the delivery successfully.

Your flowers will be safely secured inside their box while they wait for you to collect them.

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Which days do you deliver?

As a growing family-run business, we currently operate one delivery shipment each week.

At present, deliveries are made on:

• Friday
• Saturday

As our business expands, we hope to increase the number of delivery days available.

This approach allows us to focus on quality, freshness, and exceptional service while ensuring every flower box meets our high standards.

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I’ve had an issue with my delivery. What should I do?

Oh dear! We’re sorry to hear things haven’t gone to plan.

Please contact our customer care team as soon as possible and we’ll do everything we can to resolve the issue quickly.

Email us at:

complaints@oa-floral.co.uk

Please include your order number, delivery address, and any relevant photographs if your flowers arrived damaged.

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Do I need to be at home when my flowers are delivered?

Not at all.

If you’re not home when we deliver, we can leave your flowers in a safe place according to the instructions you provide.

Our delivery team often work early in the morning, so leaving your flowers safely and quietly helps avoid disturbing you while ensuring your flowers arrive on time.

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Will my flowers be okay if they’re left outside?

Yes.

Any stems that require water during transit will arrive with appropriate water packaging, while flowers that travel well without water are carefully selected and packed accordingly.

Your flowers will be perfectly fine waiting for you if they’re left in a safe place.

During warmer summer months, we do recommend bringing your flowers indoors as soon as possible and giving all stems a fresh cut before arranging them in a vase.

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Will my flower box fit through my letterbox?

No.

Our flower boxes are designed to protect premium-quality flowers with longer stems and larger blooms.

We do not supply flowers trimmed down to letterbox size, as we believe our customers deserve the highest-quality flowers possible.

For this reason, our flower boxes will need to be left in a safe place if nobody is available to receive them.

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Can I choose or change my delivery time?

Unfortunately, we cannot offer specific delivery times.

Our delivery routes are carefully planned to ensure flowers arrive as fresh as possible and in the most efficient manner.

If you’re not home, we’ll leave your flower box in a safe place using the delivery instructions you provide.

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How fresh are your flowers?

We source only high-quality flowers and work hard to ensure they are delivered as fresh as possible.

Because we operate a carefully managed delivery schedule, your flowers spend less time sitting in warehouses and more time being enjoyed in your home.

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Can I pause or cancel my subscription?

Yes.

We understand that circumstances change, and you can manage your subscription through your account or by contacting our customer support team.

Further details regarding subscription management can be found within your account settings.

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What happens if a flower variety is unavailable?

Occasionally, seasonal availability or supply issues may mean certain flowers are unavailable.

If this happens, we’ll substitute them with flowers of equal or greater value while maintaining the overall style, colour palette, and quality of your arrangement.

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Are your flowers suitable for gifts?

Absolutely.

Our flower boxes and subscriptions make wonderful gifts for birthdays, anniversaries, celebrations, thank-you gestures, or simply to brighten someone’s day.

We pride ourselves on supplying only the highest-quality flowers, carefully selected and beautifully packaged to create a truly special experience for the recipient.

As a family-run business, we put great care into every box we send, ensuring your gift arrives fresh, beautiful, and ready to enjoy.

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Can I add a gift message?

Unfortunately, we do not currently offer a gift message service with our flower boxes.

We apologise for any inconvenience and appreciate your understanding as we continue to grow and develop our services.

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How long will my flowers last?

We are proud to supply premium-quality flowers, and with the correct care, most of our flowers should last up to two weeks, and often even longer.

Different flower varieties naturally have different lifespans, so some blooms may last longer than others. However, we carefully select flowers known for their quality, freshness, and longevity.

Following the flower care instructions included in your box will help you enjoy your flowers for as long as possible.

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How do I care for my flowers when they arrive?

When your flowers arrive, carefully remove them from the packaging and prepare them as soon as possible.

To help maximise vase life, please follow these simple steps:

1. Carefully unpack your flowers.
2. Trim approximately 1–2cm from the bottom of each stem using a sharp knife or secateurs.
3. Fill a clean vase with fresh water.
4. Add the flower food provided in your box.
5. Arrange your flowers and place them in a cool location away from direct sunlight, radiators, and draughts.

Some flower varieties have woody stems and require a little extra preparation. If your flowers include these varieties, specific instructions will be included in your box. This may involve lightly crushing the bottom of the stem to improve water absorption and help keep your flowers fresher for longer.

For the very best results, refresh the water every few days and give the stems another small trim when changing the water.

By following these simple care steps, you’ll enjoy your flowers at their very best and help maximise their vase life.

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Can I choose the flowers in my box?

Our flower subscription service is designed to bring you the very best seasonal flowers throughout the year.

The flowers included in your subscription box are carefully selected by our floristry team based on seasonal availability, freshness, quality, and what’s looking at its absolute best at the time. This allows us to create beautiful, ever-changing flower boxes that showcase the best blooms each season has to offer.

Mini Vinnie

Perfect for those who love fresh flowers around the home. A smaller selection of seasonal blooms, carefully chosen and beautifully presented.

Big Archie

A larger arrangement featuring a greater variety of premium seasonal flowers, ideal for making more of a statement.

Mighty Joey

Our ultimate flower subscription. Packed full of stunning seasonal flowers, this is the largest option available and is perfect for flower lovers who want a truly impressive display.

As part of our subscription service, the flower varieties are selected by us, meaning you can sit back and enjoy a surprise selection of the freshest, highest-quality flowers delivered straight to your door.

However, if you choose to order through our Pick & Mix section of the website, you are completely in control. You can hand-select the flowers you would like included in your box, allowing you to create a bespoke arrangement tailored to your own style, colour preferences, or special occasion.

Whether you prefer the excitement of our seasonal subscription boxes or the freedom of creating your own arrangement, you can always expect the same exceptional quality and care from our family-run business.