Refund policy

Our priority is customer satisfaction. Depending on the circumstances, we may offer a replacement, partial refund, or full refund at our discretion.

Refunds or replacements will not be provided where flowers have been damaged due to incorrect care after delivery.

To start a return, you can contact us at sales@oa-floral.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@oa-floral.co.uk.

Damage Flowers and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your flowers arrive damaged, you must notify us within 24 hours of delivery.

To process a replacement request, we require clear photographic evidence of the damaged flowers and packaging. Photographs should be emailed to us or submitted through our contact details provided on the website.

Once reviewed, we will arrange a replacement for any flowers deemed to have been damaged during transit.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@oa-floral.co.uk.