Refunds and Replacements
Our priority is customer satisfaction. Depending on the circumstances, we may offer a replacement, partial refund, or full refund at our discretion.
Refunds or replacements will not be provided where flowers have been damaged due to incorrect care after delivery.
Damaged Flowers
If your flowers arrive damaged, you must notify us within 24 hours of delivery.
To process a replacement request, we require clear photographic evidence of the damaged flowers and packaging. Photographs should be emailed to us or submitted through our contact details provided on the website.
Once reviewed, we will arrange a replacement for any flowers deemed to have been damaged during transit.
