1. About Us
We are a family-run floristry business dedicated to supplying high-quality, fresh flowers directly to your door. We take great pride in carefully selecting, packaging, and delivering our flowers to ensure they arrive in excellent condition.
2. Ordering
By placing an order through our website, you agree to these Terms and Conditions. Please ensure all delivery details are correct at the time of ordering.
3. Flower Quality
We strive to provide only the highest quality flowers. As flowers are a natural product, slight variations in colour, size, and appearance may occur from the images displayed on our website.
4. Delivery
We will make every effort to deliver your flowers on the requested delivery date. However, delivery times cannot always be guaranteed due to circumstances beyond our control.
The customer is responsible for providing accurate delivery information. We cannot be held responsible for delays or failed deliveries caused by incorrect addresses or contact details.
5. Missing Deliveries
If your flowers do not arrive, please contact us within 48 hours of the expected delivery date.
Once we have investigated the issue, we will arrange for a replacement flower box to be sent at no additional cost where appropriate.
6. Damaged Flowers
If your flowers arrive damaged, you must notify us within 24 hours of delivery.
To process a replacement request, we require clear photographic evidence of the damaged flowers and packaging. Photographs should be emailed to us or submitted through our contact details provided on the website.
Once reviewed, we will arrange a replacement for any flowers deemed to have been damaged during transit.
7. Refunds and Replacements
Our priority is customer satisfaction. Depending on the circumstances, we may offer a replacement, partial refund, or full refund at our discretion.
Refunds or replacements will not be provided where flowers have been damaged due to incorrect care after delivery.
8. Flower Care
Flowers are perishable products. Customers are responsible for following the care instructions provided to maximise the lifespan of their flowers.
We cannot accept responsibility for flowers that deteriorate due to improper care after delivery.
9. Availability
Occasionally, certain flower varieties may be unavailable due to seasonal or supplier limitations. In such cases, we reserve the right to substitute flowers with similar varieties of equal or greater value while maintaining the overall style and quality of the arrangement.
10. Limitation of Liability
Our liability is limited to the value of the order purchased. We shall not be liable for any indirect, incidental, or consequential losses arising from the use of our products or services.
11. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately upon publication.
